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Privacy Policy

Last updated: June 4, 2026

This Privacy Notice for Slopestory ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

  • Visit our website at slopestory.com or any website of ours that links to this Privacy Notice
  • Download and use our mobile application (Slopestory), or any other application of ours that links to this Privacy Notice
  • Use Slopestory. Slopestory is a mobile app that lets skiers and snowboarders track the resorts they've visited, add photos and notes from their trips, and order printed photo books of their skiing memories.
  • Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us at [email protected].

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include:

  • Names
  • Email addresses
  • Passwords
  • Photos and videos
  • Location data (ski resorts visited)
  • Trip notes, ratings, and dates
  • Resort wishlist selections
  • Photo book orders and delivery addresses

Sensitive Information. We do not process sensitive information.

Payment and Subscription Data. When you subscribe to Slopestory Pass or purchase photo books, payment is processed by Apple (for in-app subscriptions) or third-party payment processors (for photo books). We do not store your payment card details. We receive and store subscription status, transaction identifiers, and purchase history from Apple to manage your subscription.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Google or Apple account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, typically limited to your name, email address, and profile picture.

Application Data. If you use our application(s), we may also collect the following information if you choose to provide us with access or permission:

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device to provide certain location-based services.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your photo library and camera.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s).
  • Local Device Storage. Our app stores data locally on your device using an embedded database (SQLite via WatermelonDB) to provide offline functionality. This includes cached copies of your visits, photo metadata, resort information, and profile data. This data remains on your device and syncs with our servers when you are online.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

The information we collect includes:

  • Log and Usage Data
  • Device Data
  • Location Data
  • Analytics Data (see section 4 for details on our analytics provider)

Google API: Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including:

  • To facilitate account creation and authentication and otherwise manage user accounts
  • To deliver and facilitate delivery of services to the user
  • To respond to user inquiries/offer support to users
  • To send administrative information to you
  • To fulfil and manage your orders, including photo book orders
  • To manage your subscription to Slopestory Pass
  • To process and optimise your photos (resizing, compression, and placeholder generation for faster loading)
  • To request feedback
  • To protect our Services, including detecting and preventing fraud and abuse
  • To identify usage trends and improve our Services
  • To save or protect an individual's vital interest

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information:

  • Consent: You have given us permission to process your personal information for a specific purpose.
  • Performance of a Contract: Processing your personal information is necessary to fulfil our contractual obligations to you (e.g., providing the Service, fulfilling photo book orders).
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our Services, preventing fraud), provided those interests are not overridden by your rights.
  • Legal Obligations: Processing is necessary to comply with applicable laws.
  • Vital Interests: Processing is necessary to protect someone's life.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. Each third party is contractually obligated to provide the same or equal protection of your personal data as described in this Privacy Notice.

The third parties we may share personal information with are:

  • AI Service Providers: Anthropic — processes your preferences and visit data to generate resort recommendations and trip summaries when you use AI-powered features.
  • Authentication: Google Sign-In and Apple Sign-In — facilitates account creation and login.
  • Cloud Infrastructure and Database: Supabase — stores your account data, visit records, photo metadata, and other service data on servers in the United States.
  • Photo Storage: Cloudflare (R2) — stores your uploaded photos on Cloudflare's global network. Photos are served via photos.slopestory.com.
  • Maps: Mapbox — renders interactive maps in the app. Mapbox may collect anonymised usage telemetry.
  • Error Monitoring: Sentry — receives crash reports and performance data to help us identify and fix issues. Does not include your personal content.
  • Analytics: PostHog — collects anonymised usage analytics including screen views, feature usage events, and session recordings (visual recordings of how you interact with the app, with sensitive fields masked). Used solely to improve the product experience. PostHog does not share this data with advertising networks.
  • Web Analytics: WireBoard — a privacy-focused analytics provider used only on our website (slopestory.com) to measure anonymised traffic such as page views, referrers, sessions, and approximate device and region. Data is processed on EU-based infrastructure, and WireBoard runs in cookieless mode, so it sets no cookies or other storage on your device. We do not use it for advertising, and it is not used in the mobile app.
  • App Distribution and Testing: Apple TestFlight and Expo — used during beta testing to distribute app updates.
  • Print Fulfillment: Prodigi — processes and prints photo book orders. When you order a photo book, your selected photos, book layout, and delivery address are shared with Prodigi to fulfil the order.
  • Payment Processing: Apple — processes Slopestory Pass subscription payments via the App Store. We do not receive or store your payment card details.

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics (such as PostHog in our mobile app, and WireBoard on our website). The third parties that use these technologies may collect information about your online activities over time and across different websites. We do not use tracking technologies for targeted advertising purposes.

For most web browsers, you can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, 'AI Products'). These tools are designed to enhance your experience and provide you with innovative solutions.

Use of AI Technologies

We provide the AI Products through third-party service providers ('AI Service Providers'), including Anthropic. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. Our AI Service Providers do not use your data to train their models.

Our AI Products are designed for the following functions:

  • Resort discovery recommendations based on your preferences
  • Trip and album summary generation based on your visit data and photos

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third-party providers. This ensures high security and safeguards your personal information throughout the process. AI-generated content is not used for automated decision-making that produces legal effects or similarly significant effects on you.

How to Opt Out

We believe in giving you the power to decide how your data is used. To opt out of AI features, you can simply choose not to use them — AI features are always optional and clearly labelled. You can skip any AI-powered feature without affecting your use of the core Service.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Google or Apple logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services.

8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we share your personal information (see section 4).

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

If you are located in Australia, your data may be transferred to and stored in the United States where our infrastructure providers (Supabase, Cloudflare) operate. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

Specific retention periods:

  • Account data (name, email, profile): Retained while your account is active. Deleted upon account deletion request.
  • Visit records and photos: Retained while your account is active. Deleted upon account deletion request.
  • Photo book order records: Retained for 7 years after the order date for tax and legal compliance.
  • Analytics data: Anonymised analytics data may be retained indefinitely. Identifiable analytics data is retained for up to 12 months.
  • Error and crash logs: Retained for up to 90 days.
  • Support request records: Retained for up to 24 months after resolution.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. These measures include:

  • Encryption of data in transit (TLS/HTTPS) and at rest
  • Row-level security policies on our database to ensure users can only access their own data
  • Secure authentication via industry-standard protocols (PKCE OAuth 2.0)
  • Regular security audits of our infrastructure and code
  • Local data stored on your device is protected by your device's own security features (passcode, Face ID, etc.)

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

11. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions, you have certain rights under applicable data protection laws. These may include the right:

  1. to request access and obtain a copy of your personal information
  2. to request rectification or erasure
  3. to restrict the processing of your personal information
  4. if applicable, to data portability
  5. not to be subject to automated decision-making
  6. to lodge a complaint with your local data protection authority

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us at [email protected].

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account
  • Delete your account through the profile settings in the app
  • Contact us at [email protected] to request data access or deletion

Upon account deletion, we will delete your personal data, photos, visit records, and other content. If you have an active Slopestory Pass subscription, you must cancel it through Apple before or after deleting your account — account deletion does not automatically cancel Apple billing. Certain data may be retained as required by law (see section 9).

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Your Rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of the processing of your personal data if it is used for targeted advertising (we do not engage in targeted advertising)

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We do not sell your personal information.

14. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).

This Privacy Notice satisfies the Australian Privacy Principles (APPs) regarding notice of collection (APP 5) and disclosure of our practices. If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:

  • Offer you the products or services that you want
  • Respond to or help with your requests
  • Manage your account with us
  • Confirm your identity and protect your account

At any time, you have the right to request access to or correction of your personal information. You may also request deletion of your personal information, subject to any legal obligations we have to retain certain data.

European Economic Area, United Kingdom, and Switzerland

In addition to the rights described in section 11, you have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with applicable data protection laws. You can find your supervisory authority at edpb.europa.eu/about-edpb/about-edpb/members_en.

15. CHILDREN'S PRIVACY

Our Services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

16. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

Slopestory

PO Box 68

Toormina NSW 2452

Australia

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please contact us at [email protected].